MarketLive® Order Processing manages the end-to-end online order placement process for easy checkout. Its rich and innovative capabilities increase customer satisfaction, reduce cart abandonment, and increase sales by making order placement and checkout convenient, seamless, and fast.

Personal Account
Order Processing begins with the personal account, a customer convenience feature that securely stores key customer information for automatic use during order placement and checkout. New information generated during shopping and checkout is recorded for future access through the personal account. Personal account information includes:

• Address Book: Regularly used names and shipping addresses of family, friends, and other contacts.
• Item History: A record of previously ordered items for easy recall and re-ordering.
• Order History: Details of all past orders.
• Order Status: For easy tracking of orders currently in progress.
• Passwords: Personal accounts are password protected for security, and MarketLive makes it easy to retrieve a forgotten password.
• Wish List: An online list of things the customer wants, for easy purchase later and to help others buy gifts.

Shopping Cart
The shopping cart speeds your buyers through the checkout process through its intuitive organization and its feature-rich design. The cart tracks and applies any coupons, source codes, and discounts your customer may be eligible for. Shopping cart features also include:

• Check inventory: The system will automatically check for stock-on-hand. It notifies your customer of items that are back-ordered or out of stock.
• Savable shopping carts: Customer can leave the site during a shopping session and come back later to find their cart filled just as they left it. This can drastically cut losses due to abandoned carts.
• Cross-selling and up-selling: MarketLive enables you to sell directly from the shopping cart. Special design allows you to add unobtrusive but effective cross-sell and up-sell ads to key places on cart pages.

Checkout
The checkout process is streamlined and customer-friendly due to its advanced interface, decreasing abandoned cart rates and boosting overall customer satisfaction. From the moment a customer signs in, either through their personal account or as a guest, they move through a carefully orchestrated process that collects the information needed to finish their order and that also provides useful customer-centric tools:

• Gifting: Customers can select gift wrap, gift enclosures, and ribbon.
• Multiple ship-to: Splits the order as requested, shipping different items to different addresses.
• Out of stock, back-order, split shipments: Customers can buy items you don’t have on hand, and have them shipped later.
• Credit card encryption: MarketLive offers the most advanced security available.
• One-click ordering: Enables registered users to skip parts of the order process, expediting their visit.
• Configurable tax & shipping rules: Enables you set up tax rates in advance, create multiple shipping options and prices, and define extra shipping costs and limitations for large or heavy items.

Post-Checkout
After checkout, MarketLive gives the customer convenient tools that support positive customer relationships.

• Thank you screen: An ideal spot for post-sale messaging, describing your special services or providing a promotion or incentive for them to come back. You can even cross-sell or up-sell, encouraging more immediate sales.
• Order confirmation email: Boosts customer confidence, strengthening your long-term relationship with them.
• Order tracking: Lets customers log in to see how their order is progressing.
• Automatic re-order: Customers can set up a product delivery schedule on which their selected items will be automatically shipped and charged to them. 

In addition to these customer-centric features, a flexible and powerful integration layer connects the Order Processing system with your back-end/legacy systems. This allows the seamless exchange of all customer data between your front-end and back-end for a true cross-channel selling environment.